Marinel E.
Customer Experience Associate III
Open to offersNew to PlatformAbout
Hi! I'm Marinel, a reliable and detail-oriented Virtual Assistant with over 5 years of experience in customer support, administrative coordination, and client communication. Throughout my career, I've worked with healthcare, pharmaceutical, telecommunications, and HR teams, helping customers, managing records, coordinating schedules, and ensuring day-to-day operations run smoothly.
I enjoy staying organized, solving problems, and making things easier for the people I support. Whether it's managing emails, scheduling appointments, handling data entry, conducting research, or providing excellent customer service, I take pride in delivering accurate, timely, and professional work.
I'm proficient in Google Workspace, Microsoft Office, Slack, Zoom, Microsoft Teams, Canva, and other productivity tools, and I'm always eager to learn new systems and processes that help businesses grow.
If you're looking for someone who is dependable, proactive, easy to work with, and genuinely cares about helping your business succeed, I'd love the opportunity to work with you. I believe great support goes beyond completing tasks—it's about building trust, communicating well, and consistently delivering quality work.
Why hire me
I understand that hiring a Virtual Assistant is about more than finding someone to complete tasks—it's about finding someone you can trust. When you work with me, you can expect clear communication, reliability, attention to detail, and a genuine commitment to helping your business succeed. I take ownership of my work, learn quickly, and adapt easily to new tools and processes. I enjoy building positive working relationships and believe that consistency, honesty, and professionalism are the foundation of great support. My goal is simple: to help make your workload lighter so you can focus on growing your business.
Experience
Customer Experience Associate III
Conduent Business Services Inc. · 2023 — PresentKey Responsibilities Provided customer support via phone and email regarding Bayer Over-the-Counter (OTC) products. Assisted consumers with product usage, indications, and general health-related inquiries. Documented and reported Adverse Events (AE) and Product Quality Complaints (PQC) following regulatory guidelines. Processed customer refunds and reimbursement requests. Maintained accurate case documentation and escalated complex concerns to appropriate departments. Delivered professional and empathetic customer service while ensuring compliance with company policies.Customer Experience Associate
UnitedHealthcare · 2022 — 2023Assisted members with insurance benefits, eligibility, claims, and provider network inquiries. Explained healthcare coverage and benefits to members and healthcare providers. Maintained high-quality customer interactions while meeting productivity and service standards. Resolved customer concerns using active listening and effective problem-solving skills. Ensured accurate documentation of customer interactions.Customer Service Representative
T-Mobile US · 2021 — 2022Assisted customers with billing, mobile services, internet coverage, device financing, and account management. Resolved account issues while maintaining customer satisfaction. Promoted relevant products and services based on customer needs. Processed account adjustments and credits according to company policies. Consistently met department productivity and quality standards.CAD Encoder
House Research Development Private Limited · 2020 — 2021Created accurate 2D and 3D construction drawings using AutoCAD. Collaborated with project teams to meet client specifications and project timelines. Updated construction plans based on client and engineering feedback. Assisted with design documentation and revisions.Human Resources Training & Development Coordinator
Kolen Philippines Inc. · 2015 — 2020Coordinated employee training programs, onboarding, and learning initiatives. Scheduled training sessions and managed training calendars. Prepared reports, maintained employee training records, and monitored program completion. Coordinated vendors, facilitators, and training logistics. Provided administrative support to HR leadership. Assisted in process improvement and documentation of HR procedures.
Skills & Expertise
Education
- Bachelor of Science in Business AdministrationPower School of Technology · 2017 — 2021
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