Marinelle C.
Mid-Level Hospitality Customer Service Coordinator
Open to offersNew to PlatformAbout
Marinelle C. is a proficient applicant currently based in Dubai, UAE on a visit visa. With extensive experience in customer service and sales coordination, she excels in managing client inquiries, smoothing business processes, and supporting sales teams in achieving targets. At Flora Creek Deluxe Hotel Apartments, she handled daily check-ins/check-outs using Opera management systems, coordinated with housekeeping teams, and maintained high guest satisfaction through effective troubleshooting and upselling. Previously, as a Sales Coordinator at Taal Vista Hotel, Marinelle prepared quotations and contracts for corporate clients, maintained records on the Opera System with confidentiality, and supported the sales management team in administrative tasks. Her education in Tourism Management from Cavite State University complements her success in guest relations, conflict resolution, and adhering to a sustainability program. Fluent in English and a native Tagalog speaker, Marinelle holds certifications from Taal Vista Hotel in service excellence and tour guiding.
Why hire me
Employers should hire me because I bring a combination of reliability and growth to the team and individualy. I can work independently and as part of the team. I am deeply trustworthy, meaning you can rely on me to own my responsibilities without needing to be micromanaged. At the same time, I am highly adaptable and eager to learn—whether it’s a new software, a shift in strategy, or an unfamiliar challenge, I hit the ground running and master it quickly. I’m not just looking to fill a seat; I’m looking to adapt, grow, and consistently deliver value as the company evolves.
Experience
Receptionist
Flora Creek Deluxe Hotel Apartments · 2025 — 2026Utilized Opera management systems and Vicas for managing daily check-ins and check-outs to ensure efficient operations. Provided information on hotel services and local attractions to guests while addressing their inquiries and complaints to maintain satisfaction. Coordinated with housekeeping and maintenance for a seamless guest experience and stayed informed about hotel promotions to aid in upselling. Screened calls and managed daily mail deliveries, while maintaining the reception area to uphold a professional image.Sales Coordinator
Taal Vista Hotel · 2024 — 2025Prepared quotations, proposals, and contracts for corporate and government clients while maintaining organized records. Engaged in cold calling and telemarketing to follow up on leads, and compiled sales reports for revenue tracking. Supported the Director of Sales and Senior Sales Manager with administrative tasks and coordinated with various departments, especially the Events Team and Reservation Department, to ensure smooth event operations and client satisfaction.Front Office Receptionist
Taal Vista Hotel · 2023 — 2024Enhanced the guest check-in process by streamlining reservation systems, effectively handling cash and card transactions with confidentiality. Addressed guest complaints promptly and implemented feedback through a structured program. Delivered high-quality customer service, ensuring a positive experience for all guests.Call Center Agent
IQor Philippines · 2021 — 2023Managed customer inquiries by troubleshooting technical issues, addressing billing complaints, and assisting with product usage. Conducted cold calls and telemarketing efforts while performing customer satisfaction surveys and following up on unresolved issues. Handled a high volume of calls professionally, identifying opportunities for cross-selling and upselling products.
Skills & Expertise
Education
- Bachelor of Science in Tourism ManagementCavite State University · 2018 — 2022
- Senior High School in Technical Vocational and Livelihood - Home Economic major in Tour GuidingCity College of Tagaytay · 2016 — 2018
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