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Marineth E. — Mid-Level Customer Service Associate from Philippines

Marineth E.

Mid-Level Customer Service Associate

Philippines No experience yet
Open to offersNew to Platform
Languages
english, TagalogEnglish
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About

Marineth D. is an experienced professional with a background in the hospitality and business process outsourcing industries. She earned a degree in BSIHM-Cruise Line Operations, specializing in Culinary Arts, from Lyceum of the Philippines University. Marineth’s hospitality career includes roles as a Banquet Commis Chef I at Taal Vista Hotel and a Food Dispatcher at Charito by Bag of Beans, supported by OJT experience in kitchen staff positions and safety training such as SAFETY OF LIFE AT SEA/SOLAS. Transitioning to the BPO sector, Marineth held positions as a Customer Service Representative at companies including Teleperformance, Concentrix, and Global Agility Solutions, as well as Senior Associate roles at R1 RCM and IQOR. Demonstrating strong oral and written communication, computer literacy, and adaptability, her responsibilities have spanned customer support for healthcare and telecom accounts and operational support in the culinary field.

Experience

  • Senior Associate -T-Mobile

    IQOR · 2023 — 2024
    Handled customer interactions for T-Mobile, focusing on service efficiency and satisfaction.
  • Customer Service Rep.-Frontier

    GLOBAL AGILITY SOLUTIONS · 2024 — 2024
    Provided customer support for Frontier, responding to inquiries and facilitating resolution processes.
  • Senior Associate -Meditech and Sutter Health

    R1 RCM · 2022 — 2023
    Oversaw operations related to Meditech and Sutter Health, ensuring effective service delivery.
  • Customer Service Rep.-Singtel

    CONCENTRIX · 2021 — 2022
    Delivered customer service for Singtel, handling customer interactions and resolving issues.
  • Customer Service Rep.-WellCare

    TELEPERFORMANCE · 2019 — 2020
    Provided customer service support for WellCare, addressing inquiries and maintaining service standards.
  • Food Dispatcher

    CHARITO BY BAG OF BEANS · 2017 — 2018
    Managed food dispatching processes, ensuring timely service and coordination with kitchen staff.
  • Banquet Commis Chef I

    TAAL VISTA HOTEL · 2016 — 2017
    Prepared food items for banquet services, focusing on culinary presentation and teamwork.
  • OJT-Kitchen Staff

    ACE WATER SPA AND COFFE LOUNGE
    Assisted in various kitchen operations, contributing to meal preparation and kitchen maintenance.
  • OJT-Kitchen Staff

    DAYS HOTEL TAGAYTAY
    Supported kitchen activities, focusing on food preparation and service efficiency.
  • OJT

    SAFETY OF LIFE AT SEA/SOLAS
    Participated in training focused on safety protocols at sea, learning essential procedures.
  • OJT

    SAFETY OF LIFE AT SEA/SOLAS PRACTICUUM
    Engaged in practical training related to safety measures for maritime operations.

Skills & Expertise

Education

  • BSIHM-Cruise Line Operations Specializing in Culinary Arts
    Lyceum of the Philippines University · 2011 — 2015
  • null
    Victorious Christian Montessori College Inc. · 2007 — 2011
  • null
    Kaytitinga Elementary School · 2005 — 2007

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