Marinica P.
Open to offersNew to PlatformAbout
Marinica R. is an experienced professional with a background in business process outsourcing (BPO), human resources, logistics, and administrative support within the Philippines. As a Call Center Agent at LinkServe Solutions BPO Inc., Marinica managed outbound and inbound calls, lead generation, and customer service inquiries, leveraging CRM systems and conducting thorough data entry and reporting using Microsoft Office and Google Workspace. At Good Luck Hot Pot, Marinica focused on HR recruitment, implementing sourcing strategies, screening candidates, and maintaining talent pipelines. While at YTO Express Philippines Inc., Marinica supported HR administration, payroll assistance, and served as a Branch Supervisor overseeing logistics, dispatch, and team development. Earlier, at Anoc99 Corporation, Marinica maintained document management systems and ensured data accuracy in encoding tasks.
Experience
Call Center Agent (Telemarketer/Cold Caller)
LinkServe Solutions BPO Inc. · 2024 — 2026Conducted outbound calls for surveys, lead generation, event invitations, and sales. Managed inbound customer calls addressing inquiries and completing leads or sales. Engaged in accurate data entry and customer updates within CRM software, and responded to customer emails promptly and professionally. Generated and managed reports utilizing Microsoft Office and Google Drive tools while adhering to service level agreements (SLAs) and company guidelines.HR Recruitment
Good Luck Hot Pot · 2024 — 2024Executed sourcing strategies to attract qualified candidates, leveraging online databases, job boards, and talent communities. Employed Boolean search methods to identify suitable candidates and created candidate pipelines for high-priority and difficult-to-fill positions. Conducted resume screenings, performed initial candidate interviews, and collaborated with hiring managers. Monitored sourcing metrics, candidate engagement, and time-to-fill performance.HR Assistant
YTO Express Philippines Inc. – Taguig BGC, Metro Manila (Cavite Subsidiary) · 2023 — 2024Supported accountants with payroll management, employee absence tracking, and benefits administration. Addressed employee grievances related to HR policies, procedures, and regulations. Oversaw office supplies inventory and ensured timely replenishment. Aided in training programs for new hires and kept HR databases and employee files updated. Handled processing of exit interviews, leave applications, and other HR documentation.Branch Supervisor
YTO Express Philippines Inc. – Taguig BGC, Metro Manila (Cavite Subsidiary) · 2022 — 2023Created weekly load lists and dispatch plans. Produced operational reports and documents utilizing Excel, Word, and Google Sheets. Investigated stock discrepancies and escalated issues when necessary. Offered recommendations for efficient transport paths and delivery logistics to reduce delays. Supported the team in continuous improvement and cost-saving projects, while guiding team members towards achieving business objectives and managing logistics, transport, and customer service complaints.Encoder
Anoc99 Corporation – Parañaque, Metro Manila · 2021 — 2022Oversaw document management systems to ensure compliance for audits. Verified customer orders and specifications before entering data, ensuring accuracy and completeness. Utilized Excel and in-house software to track and monitor data effectively.
Skills & Expertise
Education
- Senior High School – Humanities and Social Sciences (HUMSS)Jose Rizal University · — — 2019
- Bachelor of Secondary Education – Major in Social StudiesRizal Technological University (Boni Campus)
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