Marion W.
Mid-Level Customer Service and Billing Specialist
Open to offersNew to PlatformAbout
Marion W. is an experienced Billing Specialist with over three years in operational roles across the manufacturing, real estate, customer service outsourcing, insurance, and agribusiness industries. At Kenafric Manufacturing Ltd, she led high-volume billing using SAP and ERP systems, ensuring 100% accuracy in data management and financial compliance. Her tenure as Office Administrator at Valeria Villas involved optimizing lead management through Zoho CRM and comprehensive calendar coordination to support sales operations. At CCI Kenya, Marion enhanced customer satisfaction through high-volume communications, employing platforms like Salesforce and Twilio Flex to boost team productivity and operational efficiency. As a Financial Advisor at Britam Insurance Company, she increased client portfolio values and consistently met sales targets using financial analysis and reporting. Additionally, at Mavuno Green Acres Company, she maintained rigorous bookkeeping, budgeting, and financial reporting standards, contributing to organizational audit readiness.
Experience
Billing Specialist
Kenafric Manufacturing Ltd · 2025 — PresentManaged high-volume billing operations with precise data entry and documentation, ensuring compliance through regular financial audits and quality checks. Handled complex billing inquiries collaboratively with cross-functional teams. Utilized advanced ERP systems to monitor processes and complete cycles, while demonstrating engagement with technical AI training tools.Office Administrator
Valeria Villas · 2024 — 2025Addressed over 50 daily phone inquiries and more than 100 weekly email inquiries, facilitating lead capture and qualification in Zoho CRM with high accuracy. Organized meetings, site visits, and sales activations, contributing to orderly records of client interactions and sales data. Oversaw office supplies and workspace to promote operational efficiency.Customer Service Specialist (Internationale Clientele)
CCI Kenya · 2023 — 2024Handled a high volume of inbound and outbound calls, chats, and emails using Salesforce, Twilio Flex, and Google Workspace to coordinate team collaboration. Initiated performance review processes and generated comprehensive reports to streamline team productivity. Proactively addressed customer issues, emphasizing continuous improvement in service quality.Financial Advisor
Britam Insurance Company · 2022 — 2022Provided clients with financial advice, clarified insurance policy details, and delivered regular market updates. Maintained client relationships to support retention, while achieving consistent sales targets and supporting growth in insurance policy sales.Bookkeeper
Mavuno Green Acres Company · 2020 — 2021Recorded and maintained accurate financial transactions, reconciled accounts payable and receivable, and prepared organized financial records and invoices to support audit readiness. Supported budget forecasting and compliance by identifying cost-saving opportunities.
Skills & Expertise
Education
- Bachelor of Commerce Accounting OptionAfrica Nazarene University · — — 2023
- Kenya Certificate of Secondary EducationChania Girls' High School · — — 2018
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