Marion C.
Mid-Level E-commerce Customer Service Specialist
Open to offersNew to PlatformAbout
Marion C. is an experienced E-commerce CSR/Admin Specialist based in Lipa City, Batangas, with a background supporting global consumer goods, solar energy, and BPO industries. At Trademark Global LLC, Marion managed inventory, processed orders, and coordinated with vendors, leveraging Shopify, ShipStation, Walmart, and BigCommerce platforms to ensure accurate fulfillment and resolve discrepancies. Marion further supported order processing and customer issue resolution using SAP, Salesforce, Amazon Seller Central, and eDesk to track shipments, generate sales quotes, and maintain CRM/ERP records. In previous roles at Sykes Asia and Sunpower ROHQ, Marion handled high volumes of customer inquiries and order processing, served as a partner support representative, oversaw account management, and streamlined internal communication, always ensuring prompt resolution of escalations and complex issues.
Experience
Sales and Customer Service/Order Processor
Trademark Global LLC · 2021 — 2026Maintained accurate inventory records and processed orders to ensure timely fulfillment, coordinating with vendors, sales teams, and inventory management for product availability and discrepancy resolution. Supported CRM/ERP systems and e-commerce platforms such as ShipStation, Shopify, Walmart, and BigCommerce, while generating sales quotes and monitoring shipments to facilitate efficient order operations. Assisted customer service representatives with complex inquiries related to orders and shipments.Partner Support Representative
Sunpower ROHQ · 2019 — 2021Oversaw multiple partner accounts as the primary contact for inquiries, billing, and product support. Facilitated partner onboarding with resources, tools, and training, resolved escalations and complex support requests, and helped streamline communication between partners and internal teams. Applied problem-solving strategies and maintained awareness of industry trends to support partners effectively.CSA Order Processor/Technical| SUBJECT MATTER EXPERT
Sykes AsiaAddressed customer complaints and provided accurate product information based on a high level of product knowledge. Responded to inquiries, managed escalated issues by notifying supervisors, and supported a large number of customers daily, emphasizing customer satisfaction.
Skills & Expertise
Education
- Bachelor of Science in Information Technology Major in Service ManagementBatangas State University · 2013 — 2017
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