Marisol P.

Marisol P. is an adept professional with a robust background in client relations and operations, specializing in the BPO sector spanning finance, home security, insurance, and solar industries. With over four years of experience, she has effectively led an 18-member team, boosting productivity, quality, and performance in high-pressure settings. At VXI Global, she was pivotal in providing billing and technical support for internet, mobile, dish, and landline services, ensuring high customer satisfaction. Her role as a Team Leader involved being a primary client liaison, handling escalations, and maintaining compliance and documentation accuracy. Additionally, Marisol excels in performance tracking, and creating visual presentations for business reviews, demonstrating clear strengths in data organization and client communication. Previously, Marisol's role as a Sales & Inventory Analyst involved reconciling sales and inventory for ER Parfums, highlighting her analytical skills. She holds a Bachelor of Science in Information Technology from Pambayang Dalubhasaan ng Marilao.