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Marissa B. — Senior Client Relations Officer from Philippines

Marissa B.

Senior Client Relations Officer

Philippines No experience yet
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Languages
English
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About

Marissa B. is a strategic and detail-oriented professional with over a decade of experience in administrative and client relations roles, predominantly in the banking, real estate, and virtual operations sectors. Her expertise includes bookkeeping using QuickBooks Online and Xero, maintaining meticulous financial and client records, and implementing effective process improvements. During her tenure as a Client Relations Officer at Property Company of Friends, Inc., she excelled at managing client portfolios, ensuring service quality, and coordinating client transactions, thereby driving long-term retention and compliance. Previously, as a Marketing Assistant at Banco De Oro Unibank, Inc., Marissa provided essential support to banking and marketing teams, enhancing operational efficiency and customer satisfaction. Based in Enrile, Cagayan, Philippines, she holds a Bachelor of Science in Business Administration with a major in Financial Management from Cagayan State University and has completed additional certification in bookkeeping. Her capacity to work independently and manage multiple priorities has consistently delivered results in fast-paced environments.

Experience

  • Client Relations Officer

    Property Company of Friends, Inc. · 2014 — 2025
    Acted as the main contact for clients, addressing inquiries and service issues to foster long-term retention. Monitored service quality by documenting procedures, gathering client feedback, and collaborating with internal teams. Ensured the accuracy of client records, contracts, and documentation for compliance and operational efficiency. Worked closely with management and cross-functional teams to facilitate client transactions and provide post-sale support. Independently handled workload prioritization and supported team objectives during busy periods. Processed loan applications from various financing institutions to ensure timely and accurate submissions. Aided in developing customer service procedures to enhance consistency and response times.
  • Marketing Assistant / Office Staff

    Banco De Oro Unibank, Inc. · 2013 — Present
    Delivered comprehensive administrative and clerical assistance to banking and marketing departments to support daily operations. Engaged with clients through in-person interactions, phone calls, and emails to resolve inquiries regarding accounts, investments, and services. Updated and maintained client records and transaction data to ensure compliance and readiness for audits.

Skills & Expertise

Education

  • Bachelor of Science in Business Administration Major in Financial Management
    Cagayan State University · — — 2013

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