Marissa Q.
Junior E-commerce Assistant
Open to offersNew to PlatformAbout
Marissa Q. is a highly skilled E-Commerce Virtual Assistant with extensive experience in Shopee Store Management. She excels in providing comprehensive support to online businesses by managing product listings, which includes titles, descriptions, images, and categories. Marissa efficiently processes orders, verifies payment statuses, and oversees shipments from confirmation to delivery, ensuring a smooth process. Her expertise in inventory management is reinforced by her proficiency with Google Sheets and Microsoft Excel, where she maintains accurate trackers for inventory and orders. Marissa is dedicated to enhancing customer experience by promptly responding to inquiries, managing promotions, and maintaining current promotional and product information. Her commitment to providing professional customer service and her ability to cultivate positive customer relationships ensure that she is an asset to any e-commerce operation. Her work at Abe-Bicycle Trading has also honed her sales capabilities, where she successfully met sales targets and supported customers throughout the purchasing process.
Experience
E-COMMERCE VIRTUAL ASSISTANT
Shopee Store Management · 2022 — 2026Managed product listings on Shopee, overseeing titles, descriptions, images, prices, variations, and categories. Conducted audits to ensure accuracy and consistency of product information. Processed orders, confirmed payment statuses, and prepared shipments for fulfillment. Monitored order progress and kept updated records. Tracked inventory levels, updated stock quantities, and flagged low-stock items. Utilized Google Sheets and Microsoft Excel for maintaining accurate inventory and order records. Monitored shipment statuses and followed up on delayed deliveries. Provided responses to customer inquiries, managing issues related to products, orders, and returns. Assisted with promotions and ensured accurate promotional and product information.Sales Agent
Abe-Bicycle Trading · 2022 — 2026Identified customer needs and recommended suitable products or services. Presented features, benefits, pricing, and promotions to potential customers. Addressed customer inquiries and provided detailed product information. Followed up with leads and existing customers to maintain sales relationships. Handled customer concerns and delivered appropriate solutions professionally. Guided customers through the purchasing process, ensuring transaction completion. Maintained accurate records of customer, sales, and order information while meeting sales targets.
Skills & Expertise
Education
- Senior High SchoolRamos National High School · — — 2018
Interested in this professional?
Sign in as an employer to save this profile or invite Marissa Q. to a job.
Sign in as an employer