Marites V.

Marites V. is an accomplished Virtual Assistant with a strong foundation in customer service and back-office support, honed over several years of experience with Ubiquity Global Services. Her tenure from 2019-2021 as a Customer Service Representative involved managing both inbound and outbound calls, providing effective solutions to inquiries, and processing customer orders. In her role as a Healthcare Analyst, Marites specialized in non-voice support, where she handled patient consultations and insurance verification. Additionally, she has proven expertise in financial accounts, focusing on error allegations and fraud investigations. This involved in-depth transaction analysis and chargeback processing, skillfully managed through platforms like Zendesk. Marites is well-versed in multiple technologies, including Notion, and demonstrates proficiency in both English and Filipino, utilizing strategic communication skills to drive sales and operational effectiveness.