Maritoni D.

Jedidiah Lois L. is an experienced Escalation Specialist with a background in the roadside assistance and financial services industries. At Unify Cx since 2022, Jedidiah has managed escalated roadside assistance cases by coordinating with service providers and dispatch teams, addressing service failures, delays, and customer dissatisfaction. With a prior role as a Customer Service Representative at Alorica Teleservices Inc., Jedidiah handled inbound inquiries for credit card and financial accounts, processed billing disputes, and verified customer identity in line with financial regulations. Demonstrated expertise includes case handling, service coordination, and issue resolution with a focus on compliance, accurate documentation, and efficient case closure. Jedidiah is proficient in professional verbal and written communication, de-escalation, and conflict resolution.