Mariz T.
Mid-Level Customer Support Specialist
Open to offersNew to PlatformAbout
Mariz T. is an experienced Customer Service Associate with a background in the business process outsourcing and e-commerce support industries. At Sykes Asia Inc. from 2009 to 2016, Mariz managed high-call volume traffic, resolving inquiries through problem-solving and communication. As a Chat Support Agent at Autoshack Canada from 2017 to 2019, she handled customer requests via email, processed orders and refunds, and traced missing packages, applying strong detail orientation and time management skills in a remote setting. From 2020 to 2022, Mariz excelled as an Appointment Setter at Pulleyascent Pte Ltd., making cold calls to secure appointments and pre-qualify leads based on client criteria. Mariz holds an Associate degree in Information Technology from PHILSCA.
Experience
APPOINTMENT SETTER
Pulleyascent Pte Ltd. · 2020 — 2022Engaged with prospective clients through cold calls to arrange appointments with managers, with an emphasis on booking calls and pre-qualifying leads according to client criteria.CHAT SUPPORT AGENT
Autoshack Canada · 2017 — 2019Responded to customer inquiries via email, processed orders, refunds, and replacements, and assisted in locating missing packages.CUSTOMER SERVICE REPRESENTATIVE
Sykes Asia Inc. · 2009 — 2016Addressed customer inquiries by employing effective communication and problem-solving techniques. Handled high-call volume while ensuring professionalism and empathy in each interaction.
Skills & Expertise
Education
- Associate in Information TechnologyPHILSCA · 2007 — 2009
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