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Marjorie B. — Mid-Level Financial Operations Specialist from Philippines

Marjorie B.

Mid-Level Financial Operations Specialist

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Marjorie R. is a detail-oriented professional with extensive experience in cash handling, transaction monitoring, and quality assurance. She has a keen eye for identifying discrepancies and ensuring financial accuracy, making her adept at maintaining organized records. Her customer service background, coupled with financial operations and branch management experience, equips her to thrive in fast-paced and high-pressure environments. At Sparta Credit Management Service Inc., she excelled as a Quality Assurance Specialist, monitoring customer interactions for quality and compliance. Marjorie is experienced in conducting audits and performance analysis to support continuous improvement. As a customer service specialist in the towing service industry, she honed her skills in handling urgent requests and ensuring timely resolutions of customer issues. Her tenure at Palawan Pawnshop, where she advanced from Cashier to Branch Manager, further developed her expertise in operational management, cash handling, and transaction accuracy. Marjorie holds an Anti-Money Laundering (AML) Certification and a Bachelor of Arts in Mass Communication from Cagayan State University, strengthening her proficiency in fraud awareness and error detection.

Experience

  • Quality Assurance Specialist

    Sparta Credit Management Service Inc. · 2024 — 2026
    Monitored and assessed customer interactions and transactions to ensure compliance and quality standards. Identified errors and gaps in processes, provided constructive feedback, and contributed to improvement initiatives through audits and performance analysis.
  • Customer Service Specialist

    Automobile Association Philippines · 2023 — 2024
    Exhibited strong communication and problem-solving skills while addressing customer inquiries primarily via phone and chat in a fast-moving towing service setting. Managed urgent requests, coordinated service dispatch, and ensured timely resolutions of customer issues, maintaining a calm and professional demeanor.
  • Branch Manager

    Palawan Pawnshop Palwa Pera Express Padala · 2014 — 2019
    Oversaw overall branch operations, ensuring financial transaction accuracy and managing cash handling processes. Supervised staff performance, addressed customer concerns, and resolved operational issues while striving to meet daily service standards and targets.

Skills & Expertise

Education

  • Bachelor of Arts in Mass Communication
    Cagayan State University · 2004 — 2008

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