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Marjorie E. — Mid-Level Training Specialist from Philippines

Marjorie E.

Mid-Level Training Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Marjorie E., a seasoned CSR and Learning & Development Supervisor, boasts over a decade of expertise in diverse fields such as telecommunications, finance, and legal industries. Through her tenure at Legal Soft, she excelled as a Supervisor and Training Specialist, enhancing learning programs and managing training teams remotely. Prior to this role, Marjorie honed her skills in customer service and quality assurance at Paypal, achieving commendable efficiency in handling revenue cycle management and client relationship management. With a background in secondary education majoring in mathematics from the Philippine Normal University, she is adept in course creation and instructional design. Marjorie's career began at Telstra, where she demonstrated her capacities as a Billing Consultant and Trainer, and continued developing customer relationship management skills in the travel sector with Orbitz and Cheaptickets.

Experience

  • SUPERVISOR | TRAINING SPECIALIST

    Legal Soft · 2022 — 2026
    Oversaw training initiatives and facilitated the development of curriculum materials. Managed team dynamics and client interactions effectively.
  • TRAINING SPECIALIST | CSR | QA

    PayPal · 2017 — 2022
    Engaged in revenue cycle management, claims processing, and billing analysis. Handled client relationship management and resolved complaints efficiently.
  • CSR | BILLING CONSULTANT | TRAINER

    Telstra · 2013 — 2017
    Provided customer service support and facilitated training processes. Managed billing inquiries and offered consultancy services within the telecommunications sector.
  • CSR | SENIOR TRAVEL CONSULTANT

    Orbitz | Cheaptickets · 2012 — 2013
    Delivered excellent customer service in the travel industry by assisting clients with inquiries and managing travel bookings.

Skills & Expertise

Education

  • Bachelor of Secondary Education - Mathematics
    PHILIPPINE NORMAL UNIVERSITY

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