Marjorie B.

Marjorie B. is a creative and detail-oriented professional with a strong foundation in social media management and customer service, strengthened by a Bachelor of Science in Business Administration with a major in Financial Management from East Systems College of Rizal. Her career includes significant roles such as a Social Media Manager for KW Realtor, where she enhanced brand visibility, engagement, and inquiries through strategic content. She brings over three years of experience in the Business Process Outsourcing industry, mastering roles at companies like TaskUs and Alorica. Here, Marjorie processed over 50 daily claims and coverage inquiries with a 95% first-call resolution rate while supporting healthcare clients. Her skill in crafting compelling content creation is evident in her ability to design using Canva and create short videos. Marjorie’s commitment to excellence is further demonstrated through her customer retention efforts at Concentrix and lead qualification with Calls Expert, where she resolved insurance-related inquiries and consistently met sales targets. Her proficiency in platforms such as Facebook, Instagram, and TikTok, alongside her analytics tracking abilities, positions her as a promising candidate for advanced roles in social media strategy and customer engagement.