Mark J.

Mark John L. is a seasoned professional with extensive experience in customer service and sales. A Licensed Professional Teacher, certified by the Professional Regulation Commission in 2022, and recognized as Top 1 Agent in outbound telesales by Concentrix, he has demonstrated a robust ability to manage customer relations effectively. His academic background includes a Bachelor of Secondary Education majoring in English from Osmeña Colleges, showcasing his expertise in communication. As a Senior Sales Representative at TELUS Digital, Mark John has consistently exceeded sales targets by 30–50%, leveraging his proficiency in lead generation, outbound marketing, and customer relationship management (CRM). His experience at Concentrix from July 2019 to March 2022 highlighted his adeptness in resolving customer concerns professionally. Mark John excelled in a fast-paced BPO environment, further developing his skills in conflict resolution and strategic communication. His career illustrates a dedication to fostering long-term customer relationships and achieving business objectives efficiently.