MARK J.
Junior Virtual Assistant
Open to offersNew to PlatformAbout
Mark J. is an experienced Virtual Assistant with a background in customer service, retail sales, and payment processing within the online gaming and hardware retail industries. He has served as Team Leader in the Payments and Billing Department of an online gaming platform, where he verified deposits and withdrawals, reviewed transactions for accuracy and security, and supported players with payment concerns via live chat and email support. Mark J. has also managed suspicious transaction monitoring and processed refunds or payment adjustments as necessary. In addition to his experience in online gaming, he worked as a Retail Sales Agent in a hardware store, assisting customers with product inquiries, recommending items, and promoting products to meet sales targets. His solid grounding in Google Workspace and Microsoft Office further enhances his ability to support daily business operations efficiently.
Experience
TEAM LEADER
Payments and Billing Department · 2024 — 2025Oversaw verification of player deposits and withdrawals, reviewed payment transactions for both accuracy and security, and monitored for suspicious activity. Managed reporting of irregular transactions to supervisors, handled refunds and payment adjustments, and provided direct support to players regarding payment concerns and transaction status.CHAT SUPPORT
Online Gaming Platform · 2024 — 2025Delivered support to players by assisting with account issues, login problems, and game-related inquiries. Addressed customer concerns through live chat and email support while handling complaints and resolving player issues professionally, maintaining adherence to company policies. Focused on building positive relationships with players through responsive and professional customer service.RETAIL SALES AGENT
hardware storeSupported customers by addressing product inquiries and offering recommendations, aiming to deliver excellent customer service and a positive shopping experience. Managed customer complaints and concerns professionally, introduced products and services to achieve daily and monthly sales targets, explained product features, benefits, and pricing to customers, and utilized upselling and cross-selling techniques to contribute to store revenue.
Skills & Expertise
Education
- 2-Year College Graduate – Computer EngineeringInstitution not specified
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