Mark L.

Mark L. is an experienced IT Support Technician with a comprehensive background in providing technical support in governmental settings. Having worked with both the Office of the Vice Mayor and the Councilor’s Office, he has shown adeptness in handling technical troubleshooting, diagnosing and resolving hardware failures, software glitches, and operating system errors. Mark is particularly skilled in providing user assistance, whether over the phone, via email, through chat, or face-to-face. He plays a crucial role in maintaining IT infrastructure by conducting routine system checks, installing updates, and managing backups, ensuring data integrity and system reliability. With a strong foundation in network and cloud administration and security, Mark also efficiently manages access by setting up new user accounts, configuring permissions, and resetting passwords, while meticulously logging all technical issues and resolutions. He holds a BS in Information Technology and Criminology from the University of Mindanao.