Mark A.

Mark Angelo D. is an experienced Block - Cash App Advocate currently working at Sutherland within the outsourcing (call center/BPO) industry, specializing in banking and financial services. In this role, he provides efficient and empathetic support to Cash App users, addressing inquiries, resolving issues, and guiding users through platform features while maintaining high standards of service and reliability. Previously, Mark Angelo D. worked at IQor as a Collections Representative where he managed sensitive financial discussions and negotiated effective payment solutions. He has also served as a Virtual Assistant in the real estate sector and as a Customer Service Representative at Alorica. Additionally, he holds instructional experience in IT/creative design, specifically website development, at the City College of Angeles. His expertise covers customer support, communication, negotiation, and technical instruction in real estate, education, and financial BPO environments.