Mark J.
Senior Customer Engagement Supervisor
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About
Mark J. is a seasoned Customer Engagement Professional with over 13 years of experience, specializing in high-volume, compliance-driven environments. His expertise lies in strategic Customer Support, Conflict Resolution, and engagement strategies that enhance Customer Retention. Most recently, he served as a Dedicated Merchandiser Supervisor at Dubai Duty Free, United Arab Emirates, where he led a high-performing team in managing customer inquiries in a retail setting, ensuring compliance with company standards and regulatory policies. He effectively monitored inventory and coordinated operations using CRM tools, supporting timely replenishment and improved product visibility. Mark excels in creating detailed performance reports and has strong collaboration skills with suppliers and store management. He holds a Bachelor's degree in Computer Science and possesses a Property and Casualty License, further supported by skills in data management and process optimization.
Experience
Dedicated Merchandiser (Supervisor)
DUBAI DUTY FREE, UNITED ARAB EMIRATES · 2013 — 2026Oversaw daily engagement activities while leading a team to address customer inquiries in a fast-paced retail setting. Ensured compliance with company standards and regulatory policies in all operational activities and displays. Administered inventory monitoring and documentation processes using CRM-style tools to facilitate timely replenishments. Enhanced customer interaction and product visibility which supported sales and long-term retention efforts. Compiled detailed performance reports and employed conflict resolution abilities to work collaboratively with suppliers and store management.
Skills & Expertise
Education
- Bachelor's Degree in Bachelor’s of Science in Computer Science, UndergraduatePAMANTASAN NG LUNGSOD NG MUNTINLUPA
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