Mark B.
Senior Executive Operations and Sales Manager
Open to offersNew to PlatformAbout
Mark B. is a bilingual senior executive with over 25 years of experience in spearheading operations, sales, and strategic transformations within multinational organizations. His distinguished career includes roles such as Technology Coordinator at the Panama Olympic Committee, where he led the end-to-end technology strategy for the IV South American Youth Games. At Dell Technologies, he excelled as a Senior Manager of Business Operations, directing global contact center planning, overseeing the Global Quality Assurance Team, and pushing forward AI and Data Science initiatives to enhance productivity and reduce costs. As Vice President and COO at TECNASA, Mark was responsible for the overall business performance and spearheaded a Business Intelligence transformation, employing tools like Power BI and Big Data analytics to drive executive decision-making. His educational background includes a Bachelor of Business Administration from the University of Central Oklahoma, grounding his strategic vision and operational prowess.
Experience
Technology Coordinator
PANAMA OLYMPIC COMMITTEE · 2025 — 2026Developed the overall technology strategy for a multi-venue international sporting event. Managed negotiations with telecommunications, connectivity, hardware, and software vendors to ensure operational continuity and adherence to international standards. Oversaw the planning, procurement, and management of technology assets while facilitating alignment with various stakeholders.Senior Manager, Business Operations
DELL TECHNOLOGIES · 2018 — 2024Oversaw global planning and operations for the Contact Center. Led the Global Quality Assurance Team to enhance customer experience metrics and financial outcomes. Championed initiatives in Artificial Intelligence and Data Science aimed at boosting productivity and minimizing operational costs.Vice President – Chief Operating Officer
TECNASA · 2014 — 2018Responsible for comprehensive business performance, emphasizing sales, profitability, cash flow, and operational efficiency. Fostered strategic partnerships with technology manufacturers and service providers. Developed and executed growth strategies and operating models. Initiated a Business Intelligence transformation utilizing Power BI and Big Data to inform executive decision-making.Regional Sales Leadership – Multiple Business Units
DELL TECHNOLOGIES · 2003 — 2013Held complete accountability for regional P&L, executed commercial strategies, and formed strategic partnerships. Implemented organizational transformation initiatives employing structured change management practices. Acted as executive sponsor for regional leadership development programs while directing regional marketing strategies and brand positioning.Senior Manager, Technical Support
DELL TECHNOLOGIES · 2002 — 2003Contributed to the international growth of support centers in Asia and Latin America. Managed operational start-ups, talent acquisitions, and relationships with third-party vendors.
Skills & Expertise
Education
- Bachelor of Business Administration, Minor in FinanceUniversity of Central Oklahoma · 1989 — 1993
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