Mark C.
Mid-Level Customer Service and Audio Transcription Specialist
Open to offersNew to PlatformAbout
Mark Carlo F. is a seasoned professional with over six years of experience in customer service, operations support, and AI-powered audio transcription. With a Bachelor of Science in Criminology from Jose C. Feliciano College Foundation, he has supported global brands such as Amazon and UPS, delivering high-quality customer support by managing inquiries, resolving issues, and utilizing CRM systems to track and resolve concerns across chat, email, and phone channels. Mark Carlo F. further contributed to client operations at DoorDash and Invisible Technologies Inc., handling daily coordination and order management tasks. Most recently, as an AI Audio Transcription Specialist at RWS, he leveraged advanced AI transcription tools to convert audio into accurate text, ensuring strict adherence to quality standards and deadlines in a fast-paced environment. His work demonstrates expertise in audio transcription accuracy, operations process management, and client communication within the technology, logistics, and customer support sectors.
Experience
AI Audio Transcription Specialist
RWS · 2025 — 2026Converted audio files into accurate text using AI-assisted transcription tools. Reviewed and edited transcriptions, maintaining high accuracy standards, and ensured proper formatting while managing multiple tasks in a fast-paced setting.Operations team (Client Support)
Eastwest BPO MCI - Philippines · 2022 — 2023Supported US-based clients by managing daily operational tasks involving coordination among customers, merchants, and delivery services. Utilized CRM systems to track orders and interactions, resolving operational issues efficiently.Customer Service Representative
UPS through Alorica · 2021 — 2022Assisted with shipping, tracking, and delivery inquiries via phone, chat, and email. Managed customer information and resolved issues related to packages using CRM systems, delivering solutions promptly and professionally.Customer Service Representative
Amazon · 2020 — 2021Handled customer inquiries and resolved issues through chat, email, and phone channels, ensuring satisfaction. Utilized CRM systems to manage customer accounts and address orders, returns, and account concerns while maintaining professionalism.
Skills & Expertise
Education
- Bachelor of Science in CriminologyJose C. Feliciano College Foundation
Interested in this professional?
Sign in as an employer to save this profile or invite Mark C. to a job.
Sign in as an employer