Mark C.

Mark C. is a seasoned professional with a keen focus on the BPO industry, boasting 13 years of experience as a Learning Specialist at Sitel Philippines, where he honed his expertise in training and development by conducting extensive class sessions. His roles have spanned several reputable organizations such as Sutherland Global Services, Concentrix, Alorica, and iQor. During his tenure as a Customer Service Representative, he adeptly managed customer inquiries and provided support for platforms like Disney+, SiriusXM, Ally Bank, and Walmart, showcasing his proficiency in customer engagement and problem-solving. Mark's career is highlighted by his commitment to delivering quality performance in the corporate environment, underpinned by his educational background in civil engineering from the Technological Institute of the Philippines.