mark J.

Mark J. C. is a seasoned Customer Service and Technical Support professional based in the Philippines, boasting over five years of experience in delivering exceptional customer support through live chat and email channels. His expertise spans across CRM management, problem resolution, and maintaining positive customer relationships. In his role as a Freelance Computer Technician & Technical Support Specialist, he has excelled in diagnosing and resolving hardware, software, and network issues for both residential and small-business clients, all while managing his own scheduling and customer communications independently. Previously, Mark served as a Non-Voice Customer Service Representative at Direct Web Solutions, where he adeptly managed customer inquiries and technical concerns for US-based clients, utilizing CRM systems for accurate documentation. With a strong command of tools like Google Workspace and Microsoft Office Suite, and a robust remote work setup, he seeks remote opportunities as an Appointment Setter, Virtual Assistant, or Customer Support Representative.