Mark J.
Mid-Level Digital Marketing Specialist
Open to offersNew to PlatformAbout
Mark J. is a seasoned Customer Service Specialist and Digital Marketing Specialist with extensive experience fostering lasting customer satisfaction through exceptional service delivery and support. He has played a crucial role in various organizations by streamlining operations to decrease costs and enhance organizational efficiency. At Concentrix Phils., Mark expertly managed Google Ads campaigns, executing keyword research and optimizing strategies for enhanced performance. His experience at TeleTech Inc. shows his leadership abilities as a Customer Service Success Team Coach, where he trained team members to deliver friendly, productive service while addressing customer feedback for improvements. Mark's technical prowess as a Technical Representative was further demonstrated at Qualfon Phils., where he achieved high satisfaction ratings with proactive resolutions. His experience spans multiple industries, including travel and healthcare, illustrating his multidimensional capabilities in driving business results and elevating customer relations. Mark obtained a Bachelor of Science in Computer Engineering from AMA Learning Center, Cebu City.
Experience
Digital Marketing Specialist
Concentrix Phils. · 2022 — 2024Created and managed Google Ads campaigns across various formats such as Search, Display, Shopping, and Video. Conducted keyword research to determine high-converting keywords. Optimized campaign performance through monitoring metrics and adjusting strategies. Implemented A/B testing for ad copy, landing pages, and bidding strategies. Developed Google Ads strategies for both clients and internal teams, while conducting market research to enhance campaign direction.Customer Service Success | Team Coach
TeleTech Inc. · 2017 — 2022Fostered strong relationships with customers through a positive demeanor and attentive responses. Trained and mentored team members to boost productivity and maintain a commitment to friendly service. Facilitated open communication among team members to quickly resolve various issues. Monitored time and attendance, ensuring compliance with company policies related to absenteeism. Evaluated customer feedback to inform product and service enhancements.Customer Care Specialist | SME
OPTUM | United health group · 2015 — 2017Assisted customers with their inquiries and orders via phone. Managed a high volume of calls daily, focusing on customer satisfaction. Addressed complaints by providing timely and effective solutions. Handled customer accounts, maintaining files and communicating account information.Telesales | Travel Expert
Dyninno · 2013 — 2015Engaged with existing and potential customers to encourage purchases of company products and services. Recorded details of purchase orders accurately and processed transactions accordingly. Generated promising leads for the sales team and maintained customer satisfaction with ongoing account management.Customer Service Specialist/Technical Support Specialist
Qualfon Phils. · 2010 — 2013Provided essential customer support for both internal and external clients. Achieved high satisfaction ratings through effective resolutions of customer issues. Assisted with order processing by gathering payment and contact information. Utilized basic sales strategies to present tailored solutions to customers.Sales Associate B2B
Direct Access Inc. · 2005 — 2007Responded to customer inquiries regarding product sizes, accessories, and care instructions. Addressed customer challenges by recommending relevant products. Prepared merchandise for the sales floor and organized shelving to enhance visual appeal and engagement.
Skills & Expertise
Education
- Bachelor of Science in Computer EngineeringAMA Learning Center · 2000 — 2004
- SecondaryUniversity of the Visayas · 1999 — 2000