Mark L.

Mark L. is a skilled professional with extensive experience in freelancing, customer service, and collections. As a Freelancer/Virtual Assistant at Chirpish and Concentrix, he expertly handled tasks such as appointment setting, customer service, and email support. He is adept at conducting cold calling and outbound calls to promote services, showcasing his capability in boosting sales and growth. At iQor, Mark excelled as a Collections Specialist, where he monitored accounts, investigated historical data, processed payments and refunds, and updated account statuses, all while maintaining professionalism and customer satisfaction. Mark effectively mediated customer disputes and recommended products based on customer needs, using his problem-solving skills to resolve issues efficiently. He is a graduate of Business Administration from Interworld Colleges Foundation Inc., further solidifying his foundation in business operations.