Mark A.

Mark Anthony C. is an experienced Medical Claims Specialist with a background in health insurance support, customer service, and entry-level IT assistance. At Genpact Services LLC, Mark supported providers and members by handling medical claims inquiries, verifying eligibility and benefits, ensuring accurate information regarding claims, and documenting customer interactions. At Concentrix, he delivered customer support through both voice and chat channels, assisting with premium payments, provider searches, and benefit verification over a span of nearly three years. Mark’s proficiency in data entry, medical claims processing, and basic IT troubleshooting is complemented by practical knowledge of systems such as Microsoft Excel, Word, Google Workspace, CRM, and ticketing systems within the healthcare and insurance industries. He holds an Associate in Computer Technology from Bulacan State University.