Mark F.

Mark Francis A. D. is a dedicated customer service professional with substantial experience in banking operations and client support. He most recently served as a Customer Service Representative at Metropolitan Bank & Trust Company, where he expertly processed financial transactions like deposits, withdrawals, and currency exchanges, ensured regulatory compliance, and delivered exceptional customer assistance. In his role, Mark handled clearing operations and administrative support, showcasing his strong data entry and record management skills. He also worked at Gladiator Solutions LLC as an Appointment Setter, where he proficiently scheduled client appointments and managed complex data collection tasks using WhatsApp and Excel. Additionally, Mark demonstrated his ability to engage new customers, verify identities according to KYC and AML standards, and cross-sell banking products. He holds a Bachelor of Science in Entrepreneurship from Sorsogon State University and is a Career Service Professional Passer, certified by the Civil Service Commission. Mark also completed training in Heavy Equipment Operation - Forklift NCII through the Tesda Education and Skills Development Authority.