Mark A.
Mid-Level Change Management Project Manager
Open to offersNew to PlatformAbout
Mark Anthony L. is an accomplished Knowledge & Change Management Lead / Sr. Training Supervisor with a Bachelor of Science in Business Administration major in Marketing Management from the University of Negros Occidental - Recoletos. With extensive experience at firms such as Concentrix, Transcom Bacolod, and IBEX Global Philippines, he has led full life-cycle project implementations, managed project scope and risk, and facilitated change management and user adoption for both local and global teams. Mark Anthony L. excels in project management, coordinating stakeholder engagement, optimizing knowledge management processes, and developing e-learning modules and business content. His background also includes mentoring teams, overseeing performance metrics, and providing training program design to address knowledge gaps, especially in the BPO and customer service industries. He is skilled with Excel, Word, Google Suite, Visio, and PowerPoint and trained in Six Sigma Yellow Belt and PMP methodologies.
Experience
KNOWLEDGE & CHANGE MGMT. LEAD / SR. TRAINING SUPERVISOR
Concentrix · 2021 — PresentOversaw project implementation from initiation through post-deployment support, managing planning, requirements, configuration, testing, deployment, and transition activities. Directed scope, schedules, risks, and issues to ensure alignment with operational objectives while collaborating with both internal and external stakeholders. Facilitated change management efforts, training, communication, and user adoption, and tracked project performance metrics with recommendations for process or system improvements. Maintained and organized knowledge resources, designed guides and e-learning modules, and provided training updates as needed. Coordinated with global teams and participated in occasional travel.PRODUCT SPECIFIC TRAINER
IBEX Global Philippines · 2015 — 2021Developed and delivered training materials including user guides, manuals, and e-learning modules tailored for intended audiences. Conducted refreshers and updates as product and process information evolved. Provided instruction on presentation and persuasion techniques to new hires, led technical and sales scenario simulations, and designed programs to address knowledge gaps. Supported enhancement of sales skills and product knowledge while prioritizing customer service and brand representation.TEAM MANAGER
Transcom Bacolod · 2012 — 2014Provided direction and set objectives for team members, ensuring clarity in role understanding. Mentored and supported staff to achieve targets, promoted engagement, and monitored individual and team performance. Evaluated progress, offered constructive feedback, and maintained accountability to meet deadlines and quality standards.
Skills & Expertise
Education
- Bachelor of Science in Business Administration (BSBA) major in Marketing ManagementUniversity of Negros Occidental - Recoletos · 2010 — 2015
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