0 viewsjobseeker
Mark L. — Mid-Level Customer Service and Operations Specialist from Philippines

Mark L.

Mid-Level Customer Service and Operations Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

Portfolios

1 items
Portfolio files are available to employers.

About

Mark J. is a seasoned Virtual Assistant with a robust background in customer service and operations management. With over a decade of experience, he has refined his expertise in areas like customer support, technical support, and account management. Proficient in handling financial responsibilities, Mark is trained in QuickBooks and Xero, adding a valuable asset to his administrative and financial tracking capabilities. His tenure as an Area Manager with Petron and Vees5 Corporation involved managing daily operations, sales, and inventory, demonstrating his adeptness in leadership and operational efficiency. Previously, as a Content Moderator for Lizardbear Tasking Inc., he showcased his skills in maintaining compliance and improving AI moderation guidelines. Mark's experience as a Customer Care Representative at Virtual Staffing Solution further highlights his commitment to exceptional customer service and dispute resolution.

Experience

  • CONTENT MODERATOR

    Lizardbear Tasking Inc. · 2024 — 2026
    Reviewed and moderated AI training data, ensuring compliance with company safety and ethical standards. Accurately tagged and categorized various content types to enhance AI learning quality, while maintaining high productivity and accuracy.
  • CUSTOMER CARE REPRESENTATIVE

    Virtual Staffing Solution · 2023 — 2024
    Assisted customers with billing inquiries, processing refunds and payment arrangements. Efficiently maintained records and resolved account discrepancies, delivering excellent service in line with productivity and quality standards.
  • AREA MANAGER

    Petron, Vees5 Corporation · 2019 — 2023
    Oversaw daily station operations, including inventory, sales, staffing, and financial reporting. Supervised staff performance, ensured compliance with policies, and prepared daily sales reports and cash handling documentation.
  • ACCOUNT SPECIALIST

    Eperformax Contact Center Corp. PayPal · 2018 — 2019
    Investigated fraud cases and account disputes, ensuring compliance with company policies. Reviewed customer documentation and applied account limitations to resolve payment disputes, maintaining confidentiality and accurate case records.

Skills & Expertise

Education

  • Bachelor of Technology
    Really Great University · 2014 — 2016
  • Bachelor of Science in Hotel and Restaurant Management
    Asian Development Foundation College · 2006 — 2008
  • Secondary School
    Paranaque National High School · 1996 — 2000