Mark L.

Mark R. is a HIPAA Certified Medical Virtual Assistant and experienced healthcare professional with a proven background in clinical and administrative support. At Region 1 Medical Center, Mark serves as a Physical Therapy Technician, supporting patient care through comprehensive intake interviews, managing detailed consultation schedules, and maintaining precise health records. His previous role as Customer Service Representative for Sutherland Global Services included handling high-volume fleet card account management, resolving billing inquiries, and troubleshooting point-of-sale issues for commercial fuel logistics. Mark bridges healthcare and business domains, leveraging advanced EHR management, health information management, and process improvement skills, such as transitioning manual tracking to digital systems and contributing to professional branding through departmental layout and design initiatives. He is proficient with tools like Canva, Salesforce, Microsoft Office, and Google Workspace.