Mark J.
Mid-Level Account Manager in Cyber Investigation
Open to offersNew to PlatformPortfolios
About
Mark J. P. is a seasoned Sales and Account Management expert with over 15 years of experience in the publishing, customer service, technical support, BPO, and financial services sectors. Driven by a strong proficiency in client relationship management and consultative sales, he has consistently excelled in various roles, building client trust and meeting sales targets. In his recent experience as a Financial Services Representative at Spring Financial, Mark navigated client relationships by offering tailored financial solutions and maintaining compliance with industry regulations. His tenure at Cyber Investigation as an Account Manager focused on digital forensics, fraud detection, and online threat analysis, where he delivered actionable insights and ensured data privacy compliance. Mark also contributed to business development and lead generation at AspiraGlobal, supporting flagship events and driving strategic partnerships. Previously, as a Senior Marketing Consultant at Author Solutions Philippines, he delivered comprehensive sales and marketing solutions, sustaining long-term client relationships and achieving top performance accolades. With a Bachelor of Science degree in Electronics and Communications Engineering, Mark combines technical expertise with CRM systems and problem-solving capabilities to enhance customer service and drive business growth.
Why hire me
With 15 years of experience across sales, account management, customer service, technical support, BPO, publishing, and financial services, I bring a proven track record of building strong client relationships, driving sales, and delivering exceptional customer experiences. For over 8 years as a Senior Marketing Consultant at Author Solutions, Inc., I specialized in consultative sales, client relationship management, customer retention, and helping authors identify the right publishing solutions for their needs. I was consistently recognized as a top performing sales professional, earning quarterly and yearly performance awards while successfully converting opportunities and maintaining strong client relationships. My strengths include consultative selling, closing, account management, customer retention, relationship building, and problem solving. I am confident that my extensive experience as a Senior Marketing Consultant, combined with my broader BPO and customer-facing experien
Experience
Financial Services Representative
Spring Financial · 2026 — 2026Managed client relationships by offering customized financial solutions, conducting financial assessments, and suggesting appropriate lending options.Account Manager
Cyber Investigation · 2025 — 2026Oversaw and expanded client accounts related to cyber investigation, digital forensics, fraud detection, and online threat analysis while coordinating communication between clients and technical teams.Sales Representative
LawnStarter · 2025 — 2025Handled customer accounts by addressing service inquiries, resolving issues, and providing tailored lawn care recommendations.Business Development Associate
AspiraGlobal · 2025 — 2025Supported business development for a premier Las Vegas event by enhancing lead generation, client engagement, and partnership development activities.Senior Marketing Consultant
Author Solutions Philippines, Inc. · 2016 — 2024Delivered comprehensive sales and marketing solutions to various publishing imprints, advising authors on personalized publishing strategies and maintaining strong client relationships.Technical Support II – Microsoft / Time Warner Cable
Convergys Philippines Services Inc. (Concentrix) · 2012 — 2016Provided technical support for Microsoft products and services, delivering assistance via live chat and phone while ensuring customer satisfaction.Technical Support Professional II
Stream Global Services · 2010 — 2011Supported corporate clients with Dell Latitude laptops and OptiPlex desktops, troubleshooting hardware and software issues for high first-contact resolution.Technical Support Staff
Technical Education and Skills Development Authority (TESDA) · 2009 — 2009Assisted in executing job-bridging and internship programs while addressing administrative and technical requirements.
Skills & Expertise
Education
- Bachelor of Science in Electronics and Communications Engineeringnull · 2004 — 2009
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