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Mark B. — Mid-Level Customer Support Specialist from Philippines

Mark B.

Mid-Level Customer Support Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Mark R. C. is an accomplished Customer Support Specialist with over 13 years of experience in customer service, technical support, sales, lead generation, and administrative assistance. Beginning his career as a Telemarketer at Hometown Local, he honed his skills in outbound calling, lead generation, and data management from 2015 to 2021. Transitioning to Web Application Technical Support at Golfsmash, Mark facilitated new customer setups and managed web applications by eliminating black-hat SEO activities during 2021-2022. From 2022 to 2026, he served as a Customer Support Specialist with Trawick International, excelling in resolving travel insurance issues via phone, email, and live chat, thereby ensuring high customer satisfaction. Mark's technical acumen is complemented by his expertise in using Microsoft Office and Google Workspace, which supports his strong communication and organizational skills.

Experience

  • Customer Support Specialist

    Trawick International · 2022 — 2026
    Delivered customer support for a travel insurance firm. Managed inbound and outbound calls as well as live chat inquiries. Addressed customer emails, resolving issues and providing accurate information. Ensured timely and effective service to maintain customer satisfaction. Kept detailed records of customer interactions and concerns.

  • Web Application Technical Support

    Golfsmash · 2021 — 2022
    Supported new customers in setting up the product and configuring its features. Maintained the web application by eliminating black-hat SEO campaigns and handling automated postings.

  • Leads & Reviews Telemarketer

    Hometown Local · 2015 — 2021
    Executed outbound calls for promoting company services and generating leads. Conducted cold calling targeting businesses and prospective clients. Verified and organized lead information to ensure accuracy and quality. Assisted with administrative responsibilities and managed data effectively. Contributed to lead quality by performing research and validation.

  • Product Support Representative

    Synnex-Concentrix Ph · 2013 — 2015
    Provided technical support for Linksys home networking devices. Diagnosed and resolved issues related to connectivity, configuration, and devices. Supported customers with product installation and technical setup, while delivering product recommendations and upsell opportunities. Maintained high standards for customer satisfaction and accuracy.

  • Virtual Assistant

    PJS Sales Group · 2013 — Present
    Authored SEO-optimized articles for online marketing and promotional purposes. Managed accounts for social media and bookmarking platforms. Organized data and maintained spreadsheets using Microsoft Excel, while assisting with administrative and online marketing tasks.

  • Social Media Assistant

    Courtix Hosting LLC – Bouncing Cube · 2009 — Present
    Assisted in executing social media marketing campaigns to enhance online engagement and brand visibility. Supported community interaction and content posting efforts.

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