Mark A.
Mid-Level SaaS Sales Development Representative
Open to offersNew to PlatformAbout
Mark A. is a skilled Sales Development Representative with nearly 5 years of experience in the SaaS and digital marketing sales sector, particularly at Wishpond Technologies. He excels in lead generation and prospecting, having effectively managed outbound email campaigns to build robust pipelines and generate high-quality leads. Mark's expertise in CRM management, specifically with Pipedrive, allows him to maintain organized pipeline tracking that supports revenue growth. Prior to this role, Mark honed his leadership skills at Sutherland Global Services, where he served as a Quality Analyst and Team Lead, responsible for performance monitoring and quality assurance. His educational background includes a Bachelor of Science in Nursing from Angeles University Foundation, bridging a unique understanding of healthcare and patient care into his sales strategies. Mark's proficiency in engaging international clients across multiple industries underscores his capacity to scale business operations effectively.
Experience
Sales Development Representative
Wishpond Technologies · 2021 — 2026Generated leads and qualified prospects through targeted outbound email campaigns and various prospecting tools. Developed and managed high-quality prospect lists that matched ideal customer profiles across diverse industries. Engaged potential clients through cold outreach and follow-ups to raise interest in marketing solutions. Coordinated the scheduling of product demonstrations and meetings for the sales and marketing teams. Ensured organized tracking and reporting by maintaining accurate CRM data. Worked closely with internal teams to enhance messaging, targeting, and conversion strategies. Supported campaigns utilizing landing pages, paid advertising, and marketing automation tools.Quality Analyst / Team Lead
Sutherland Global Services · 2013 — 2021Evaluated team performance to ensure adherence to quality standards and service level agreements. Conducted audits and delivered feedback to improve both agent performance and customer experience. Coached and led team members towards achieving operational targets and key performance indicators. Assisted in training new employees and creating onboarding materials. Analyzed performance data to uncover trends and identify areas needing improvement. Collaborated with operations and support teams to optimize workflow efficiency.
Skills & Expertise
Education
- Bachelor of Science in NursingAngeles University Foundation