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Mark N. — Junior IT Support Specialist from Philippines

Mark N.

Junior IT Support Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Mark Niño A. is a dedicated IT Administrator with two years of experience enhancing technical infrastructure in educational settings. Currently serving at Lake Shore Educational Institution, he provides comprehensive IT support to administrative staff and faculty, ensuring smooth operation of systems and networks. His expertise encompasses managing and troubleshooting Windows 10 and 11 systems, configuring networks, and administering over 800 Google Workspace accounts, including user management and security monitoring. He is adept in LAN/WAN networking, IP configuration, and CCTV system installation using Tapo and TP-Link technologies. Proficient in Google Workspace administration, Mark Niño maintains campus-wide network connectivity and facilitates seamless IT support for end-users. Known for his strong problem-solving skills and effective communication, he is instrumental in enhancing the educational environment's digital efficiency.

Experience

  • IT Administrator

    Lake Shore Educational Institution · 2023 — Present
    Delivered IT support and helpdesk services to 30 administrative personnel and 50 faculty members, including teachers and college professors. Installed and maintained Windows 10 and 11 operating systems while configuring applications such as Microsoft Office. Managed over 800 Google Workspace student accounts through activities like account creation, suspension, password resets, and monitoring for suspicious logins. Oversaw LAN and WAN networks, addressing IP configuration and troubleshooting network issues to ensure campus-wide connectivity for all users. Set up IP ranges and device settings to regulate internet access. Conducted LAN cable crimping and basic network switch configuration. Collaborated with Internet Service Providers regarding connectivity and application issues. Installed and managed CCTV systems utilizing Tapo and TP-Link, focusing on user access management. Possessed working knowledge of VLAN concepts. Employed Google Forms and Google Sheets for task tracking and documentation.

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