Mark W.
Junior Administrative and Data Entry Specialist
Open to offersNew to PlatformAbout
Mark W. L. is a detail-oriented Admin & Data Entry Specialist with over two years of experience in remote administrative roles. Based in Pampanga, Philippines, he brings a robust background in both customer service and technical support. He is proficient in digital documentation, data organization, file management, and utilizes CRM tools with a basic knowledge of HubSpot. His professional journey includes working as an Administrative Assistant at PhoneBox, where he managed digital file organization, created internal process guides, and responded to online support requests. Mark also has experience as a Front Desk Representative at Angel Room Homestay Near NAIA, handling guest services and maintaining booking records. At Sutherland Global Services, he was a Customer Service Representative in a technical account, managing inbound support calls and scheduling field technicians. He holds an education background in Information Technology with a specialization in Networking & Cybersecurity.
Experience
Administrative Assistant
PhoneBox · 2024 — 2026Oversaw daily administrative functions, focusing on the organization of digital files and maintaining documentation for data accuracy and accessibility. Developed and updated internal process guides along with written documentation for operational workflows. Addressed online support inquiries and collaborated on operational tasks with remote teams. Produced and edited video content for company presentations using CapCut and Clipchamp. Ensured organized records and upheld consistent data entry standards across systems.Delivery Rider
One Source Clark · 2023 — 2024Kept precise delivery records and collaborated with customers to confirm delivery details. Supported package sorting and logistics coordination at the delivery hub.Front Desk Representative
Angel Room Homestay Near NAIA · 2020 — 2022Oversaw the guest check-in and check-out procedures, ensuring accurate and organized booking records. Addressed customer inquiries and resolved issues while processing reservations with attention to detail. Gathered and documented guest feedback for ongoing improvements in service quality.Customer Service Representative – Technical Account
Sutherland Global Services · 2018 — 2019Managed inbound technical support calls and meticulously documented customer interactions along with their resolutions. Coordinated the scheduling and dispatch of field technicians, ensuring accurate maintenance of appointment records. Developed written instructions and documentation to help customers troubleshoot common technical issues.
Skills & Expertise
Education
- Information Technology – Networking & CybersecuritySystems Plus College Foundation · 2020 — 2022
- Information TechnologyDon Bosco Technical College · 2014 — 2015
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