Mark A.
Mid-Level Virtual Assistant in Healthcare
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Mark A. is a detail-oriented General Virtual Assistant specializing in administrative support within the healthcare sector, with over 5 years of experience. Operating flexibly across US, UK, and AU time zones, he excels in managing executive schedules, coordinating inboxes, and maintaining financial records. At Don Manuel Lopez Memorial District Hospital, he played a crucial role in ensuring 100% accurate audits for a ₱54,000,000+ budget and contributed to a 20% financial growth in 2025. Proficient in Google Workspace, Microsoft 365, and AI tools including ChatGPT and Gemini, Mark enhanced reporting workflows and standardized administrative procedures. Additionally, he improved document preparation and file organization, which reduced discrepancies by 85%. His strong background in data management and process improvement is reinforced by a Bachelor of Science in Business Management from STI College Balayan.
Experience
Management and Audit Analyst I
Don Manuel Lopez Memorial District Hospital · 2023 — 2025Offered executive administrative assistance to hospital leadership by managing reports, documentation, and internal coordination, which helped achieve a high client feedback rating. Conducted maintenance and auditing of financial records for an annual budget exceeding ₱54,000,000, ensuring complete accuracy during audits. Produced financial reports and data summaries to support decision-making and forecasting activities. Facilitated communication and document flow across departments, enhancing reporting turnaround time while minimizing inconsistencies in data. Systematized internal processes and reporting workflows to boost team efficiency and standardize administrative procedures.Administrative Assistant
Don Manuel Lopez Memorial District Hospital · 2019 — 2023Oversaw scheduling of the executive calendar and managed inbox coordination for the Hospital Director, effectively minimizing scheduling conflicts and enhancing daily workflow. Generated billing reports and organized records for claims processing, achieving significant reductions in discrepancies while enhancing data accuracy. Ensured efficient document retrieval by organizing files and internal records, thereby improving administrative workflow. Assisted with daily operations such as email correspondence, document preparation, reporting, and client communication. Contributed to basic data tracking and record management to support internal reporting and operational monitoring.
Skills & Expertise
Education
- Bachelor of Science in Business ManagementSTI College Balayan · 2012 — 2016