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Mark A. — Junior Talent Acquisition and Onboarding Specialist from Philippines

Mark A.

Junior Talent Acquisition and Onboarding Specialist

Philippines No experience yet
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Mark Anthony L. is an experienced Talent Acquisition Onboarding Associate with a background in the business process outsourcing (BPO) sector, specifically within organizations like UnifyCX Philippines, Concentrix Philippines, AFNI Philippines, Teleperformance Philippines, and Quantrics Philippines. He manages candidate pipelines, supports interview coordination, and prepares onboarding materials such as job offers and contracts, directly contributing to effective recruitment and employee integration. In prior roles, Mark Anthony L. designed and delivered training programs, led teams of learning specialists, and provided expert guidance as a Trainer Apprentice and Subject Matter Expert. His skill set encompasses project management, training delivery, and employee onboarding, consistently supporting process improvement and organizational learning in customer service, sales, and technical support environments.

Experience

  • Talent Acquisition Onboarding Asscoiate

    UnifyCX Philippines · 2025 — Present
    Supported recruiters with candidate pipeline management and interview scheduling, prepared and distributed onboarding materials including job offers and employment contracts, and provided administrative assistance to HR and Recruitment teams. Aided in improving onboarding workflows and supported new hire experience by coordinating company orientation schedules.

  • Sales Advisor I

    Concentrix Philippines · 2024 — 2025
    Engaged with customers to identify their needs and deliver tailored solutions while maintaining product and service knowledge. Achieved sales goals and contributed to organizational sales outcomes.

  • Trainer Apprentice, Subject Matter Expert and Chat Sales Support Specialist

    AFNI Philippines · 2022 — 2024
    Developed and delivered training programs and e-learning modules, led a team of Learning Specialists, and facilitated the sharing of best practices. Maintained knowledge bases, managed documentation, and regularly assessed learning initiative effectiveness for ongoing improvements.

  • Chat Support Representative

    Quantrics Philippines · 2022 — 2022
    Handled customer inquiries through chat, maintained detailed interaction records, and provided accurate product and service information. Troubleshot technical issues by delivering step-by-step guidance to customers.

  • Customer Service Representative

    Teleperformance Philippines · 2021 — 2022
    Responded to customer questions by supplying up-to-date product and service details while adapting to evolving needs, product changes, and technical challenges.

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