Mark L.
Mid-Level Trust and Safety Specialist
Open to offersNew to PlatformAbout
Mark Lorenze S. is an experienced professional in the consumer goods and digital services sectors, specializing in content moderation, trust and safety, and community management. As General Manager at Lorsan Consumer Goods Trading since November 2021, he oversees bidding documentation, supplier negotiations, budget management, and accounts receivable processes, maintaining regulatory compliance. His tenure as Trust and Safety Associate at Pocketworlds (July 2021 – September 2024) involved monitoring player report systems, resolving sensitive content incidents, developing safety procedures, and collaborating with operational teams using CRM tools. At Carousell PH, he performed manual and QA moderation of marketplace ads and trained new hires. Previous experience at DFERN BPO Solutions includes roles in community forum moderation, advertising operations, and data collection, utilizing various content management and data entry systems. He holds a B.S. in Information Technology with a specialization in Digital Arts from FEU Institute of Technology.
Experience
Trust and Safety Associate
Pocketworlds · 2021 — 2024Monitored player reports through the reporting system and addressed issues related to sensitive and NSFW content. Engaged with players using dedicated channels to facilitate report resolutions. Utilized CRM tools for resolving player reports effectively. Collaborated closely with the Customer Support and Live-Operations team to handle complex guideline violations and to implement new Trust & Safety policies. Provided feedback and suggestions for improving Trust & Safety processes and identified potential abuse vectors in new features, proposing ways to mitigate or eliminate these risks.General Manager
Lorsan Consumer Goods Trading · 2021 — PresentOversaw the preparation and management of comprehensive bidding documentation, ensuring compliance with client specifications and regulatory standards. Developed and issued Requests for Proposals (RFPs) and Requests for Quotations (RFQs) to engage potential clients. Conducted negotiations regarding pricing, terms, and conditions with suppliers and clients to maintain cost efficiency and profitability. Coordinated and monitored the timely delivery of goods to clients while ensuring the preparation of accurate invoices for delivered items. Managed accounts receivable by following up on and collecting client payments. Sourced and outsourced products adhering to established budget constraints per item.Content Moderation Associate (Marketplace Quality)
Carousell PH · 2020 — 2021Executed manual moderation of incoming advertisements through community reporting and proactive measures. Conducted front-end quality assurance checks for posted ads and reported findings to the Lead. Engaged in calibration sessions with the Lead to stay updated on ad rejection policies and workflows. Identified and prevented gamers from accessing the platform, applying moderation systems for manual checks and analysis.Data Collection Associate
DFERN BPO Solutions · 2019 — 2020Collected target data as required for assigned projects and established the accuracy of submitted data by conducting research. Entered verified data accurately into the system.Community Forum Moderator
DFERN BPO Solutions · 2018 — 2019Managed website content using a content management system, ensuring careful review of posts prior to forum publication. Addressed reported comments or threads that could potentially harm community engagement.Advertising Operations Associate
DFERN BPO Solutions · 2018 — 2019Handled the uploading, editing, and publishing of advertisements for a major global job board.
Skills & Expertise
Education
- B.S. Information Technology specialized in Digital ArtsFEU Institute of Technology · 2012 — 2018
- High SchoolMarist School · 2008 — 2012
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