Mark L.
Mid-Level Order Fulfillment & Data Entry Specialist
Open to offersNew to PlatformAbout
Mark L. A. is a detail-oriented and results-driven Order Fulfillment & Data Entry Associate based in Pasig City, Philippines, with over 8 years of experience in e-commerce operations. His extensive expertise in platforms like Shopify, Amazon Retail, and NetSuite ERP has honed his ability to manage order processing with precision. Mark has a proven track record of maintaining operational tracking with Google Workspace and Excel, collaborating with carriers and cross-functional teams to resolve order discrepancies under strict SOPs. His professional journey includes significant roles such as a Wholesale Operations Specialist at Peak Design, where he validated high-volume B2B orders, and a Service Account Manager at ByteDance/TikTok Shop, where he supported e-commerce merchants and improved seller performance data. Mark has also enhanced his communication and coordination skills while managing end-to-end order fulfillment for drop-ship merchants at Edamama. His academic background includes a Bachelor of Science in Agricultural Extension Education from Central Luzon State University, supplemented by a certificate in Business Analytics from the University of the Philippines.
Experience
Wholesale Operations Specialist
Peak Design (Booth & Partners) · 2024 — 2026Accurately entered and validated B2B purchase orders generated through Shopify and Amazon Retail. Oversaw order fulfillment by monitoring system-generated POs and resolving EDI transmission errors. Maintained order tracking records and inventory spreadsheets using NetSuite ERP, Shipwire, and Google Workspace. Investigated fulfillment discrepancies, including shipping delays and quantity mismatches.Partner Enablement - Service Account Manager
ByteDance / TikTok Shop · 2023 — 2024Provided operational support for e-commerce merchants, focusing on order processing challenges and compliance issues. Addressed internal requests and merchant inquiries using email templates to ensure effective communication. Analyzed seller fulfillment performance data, identified recurring order error causes, and escalated relevant policy or shipping concerns.Seller Operations Associate
Edamama · 2021 — 2023Managed order fulfillment operations for multiple drop-ship merchants, guaranteeing that daily orders complied with SLA timelines. Ensured order records and inventory tracking were accurately maintained using Google Sheets and MS Excel. Collaborated with 3PL logistics carriers to resolve transit issues and manage delivery escalations.Airbnb Specialist (Freelance)
ASL · 2020 — 2021Kept reservation records and operational tracking sheets accurate using Google Workspace and CRM systems. Addressed booking inquiries and schedule updates with attention to detail, utilizing standardized message templates.Senior Technical Support
Nixplay · 2019 — 2020Provided customer and order support through chat and email, while also updating customer databases and documenting ticket resolutions accurately.Incubation Analyst (Business Development)
Shopee Philippines · 2016 — 2019Onboarded and trained sellers on the platform’s marketing tools and order fulfillment guidelines. Managed seller databases and lead logs to ensure accurate filing and documentation.Customer Service Representative
Larventech · 2012 — 2015Handled inquiries related to order updates, product specifications, and account details via email and chat.
Skills & Expertise
Education
- Bachelor of Science in Agricultural Extension EducationCentral Luzon State University