mark C.
Mid-Level Financial Services Sales Manager
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About
Mark Christian V. is a multi-awarded Sales Representative, Unit Manager, and Financial Advisor with extensive experience in the financial services, BPO, hospitality, and social media domains. At Sun Life Philippines, Mark Christian V. excelled in client acquisition, team leadership, digital marketing, and performance analysis, earning recognition for surpassing sales targets and leading high-performing teams of advisors. He designed and implemented digital campaigns leveraging social media to generate leads and expand brand visibility. In the BPO sector at Inspiro, he handled US-based clients, advanced from CSR to Trainer, QA, and Sales Team Leader, managed escalations, led quality assurance, and delivered training. His hospitality roles included managing daily coffee shop operations and training staff. As a social media influencer, he built a following exceeding 64,000, generating leads and collaborating with brands through effective content marketing and analytics.
Experience
Unit Manager
Sun Life Philippines · 2023 — 2026Led a team of sales advisors, providing mentorship in client acquisition and sales strategy while focusing on their professional growth. Managed the delivery of financial planning and investment consultations tailored to clients’ specific needs, ensuring satisfaction and retention. Developed digital marketing campaigns that utilized social media and content creation to enhance brand visibility and generate leads. Trained new sales advisors on effective techniques, compliance, and prospecting methods.Customer Service Representative
Inspiro, Makati, Philippines · 2019 — 2023Handled technical support and customer service inquiries for US-based clients, resolving issues while achieving high satisfaction scores. Progressed from CSR to roles including Trainer, QA, and Sales Team Leader due to exceptional performance. Delivered onboarding training to new hires, ensuring compliance with process standards. Conducted quality assurance evaluations to uphold service excellence and identify improvement areas.Social Media Influencer
null · 2023 — PresentDeveloped a personal brand with over 64,000 followers on Instagram, focusing on fitness, lifestyle, and discipline. Consistently produced engaging content while leveraging analytics to refine strategies and track growth. Collaborated with brands for promotional activities that enhanced monetization opportunities and generated inbound business leads.Chef / Waiter / Cashier / Barista
Coffee ProjectOversaw daily operations in a fast-paced coffee shop, handling food preparation and order management. Maintained quality standards in beverage and meal preparation while delivering outstanding customer service. Worked closely with team members to streamline workflow during peak hours and trained new staff on operational and customer service procedures.
Skills & Expertise
Education
- Hotel and Restaurant ServicesSaint John Bosco · 2014 — 2018
- High SchoolPasay City East High School · 2010 — 2014
- Elementary SchoolUsusan Elementary School · 2004 — 2010
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