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Mark J. — Mid-Level IT Support Specialist from Philippines

Mark J.

Mid-Level IT Support Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Mark Jawee G. is an experienced professional in the fields of IT support, service provisioning, and content moderation. At Accenture Inc. and Infosys BMP Limited, he served as a Trust and Safety Analyst and Process Executive, ensuring that online platforms remained secure for users by eliminating inappropriate content. In his role with Fiber Infrastructure and Network Services Inc., he proficiently managed the creation and provisioning of cabinet line profiles, including the activation of voice and data features for broadband services, ensuring the quality, reliability, and performance of all accounts. With a strong foundation in data validation and error analysis, Mark effectively supported project teams at ASTICOM TECHNOLOGIES INC. His educational background includes studies at Living Light Academy and the Philippine State College of Aeronautics, reinforcing his technical and analytical capabilities in high-paced environments.

Experience

  • Trust and safety analyst (content moderator)

    Accenture Inc. · 2023 — 2025
    Ensured user safety on online platforms by eliminating unsuitable content.
  • Process Executive

    Infosys BMP Limited · 2023 — 2023
    Validated billing for Microsoft clients and entered data from paper documents into a digital system, updating existing records.
  • BACKEND SUPPORT SPECIALIST/PROJECT SUPPORT

    Fiber Infrastructure and Network Services Inc · 2019 — 2022
    Conducted verification of restoration efforts, responded to installation and repair follow-ups from various groups, and analyzed errors to determine necessary solutions.
  • SERVICE PROVISIONING OFFICER

    ASTICOM TECHNOLOGIES INC. · 2019 — 2022
    Created and provisioned the cabinet line profile, activating voice and data features for broadband services while ensuring service assurance concerning quality, reliability, and performance of activated accounts.

Skills & Expertise

Education

  • Degree not specified
    Philippine State College of Aeronautics · 2013 — 2018
  • Degree not specified
    Living Light Academy · 2007 — 2013

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