Mark J.
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Mark Joseph A. P. has garnered substantial experience in customer service, demonstrating competencies in dynamic retail environments. His roles as a Counter Checker at both SM Mall of Asia and The Landmark Department Store between 2015 and 2017 laid the foundation for his professional growth. He transitioned into the hospitality industry as a Kitchen Steward at Okada Manila, where he enhanced operations through practical tasks from February 2018 to June 2019. During his tenure, he received Basic Food Safety and Integrated Pest Management training, further consolidating his expertise. Most recently, he extended his customer service proficiency during a tenure at Amazon Operation Service (MNL12), serving from October 2021 through March 2026. With a solid educational foundation from Megabyte College Science and Technology and the International School of Technology And Skills Development, Mark brings a strong skill set to his roles, notably his adeptness in English proficiency and computer literacy, leveraging Word, Excel, and PowerPoint.
Experience
Customer Service Associate
Amazon Operation Service (MNL12) · 2021 — 2026Engaged in customer service operations, addressing client inquiries and ensuring satisfaction.Kitchen Steward
Okada Manila · 2018 — 2019Managed kitchen cleanliness and sanitation, assisting in food preparation and service areas.Counter Checker
The Landmark Department Store · 2016 — 2017Handled customer service tasks at the counter, ensuring accurate processing of sales and returns.Counter Checker
SM Mall of Asia · 2015 — 2015Performed duties related to checking and processing customer transactions at the counter.
Skills & Expertise
Education
- Education and Skills DevelopmentInternational School of Technology And Skills Development · 2011 — 2013
- Education and TechnologyMegabyte College Science and Technology · 2007 — 2011
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