Mark W.
Senior Customer Service Representative
Open to offersNew to PlatformAbout
Mark W. is a seasoned Customer Service Representative with 12 years of experience in high-volume call centers, notably serving in roles at Skinny RX and Concentrix. He has supported industries related to customer support and pharmaceutical products, assisting clients with order updates, product education on GLP-1, and delivering solutions through phone and email. Mark W. managed administrative tasks such as reporting, ticket creation, and documentation, and has experience in complaint resolution, sales & retention, and technical support. His responsibilities also included billing support, service activation and changes, and maintaining system updates, ensuring streamlined operations and customer satisfaction.
Experience
CSR / TEAM LEADER
Concentrix · 2025 — 2029Managed customer inquiries, billing and account support, technical support assistance, service activation and changes, complaint resolution, documentation and system updates, and contributed to sales and retention efforts within a call center environment.Customer Service Representative
Skinny RX · 2024 — 2025Addressed client concerns by providing updates on orders, delivering product (GLP-1) information and benefits, and supporting customers through admin tasks such as preparing reports, ticket creation, responding to emails, and implementing solutions via email.
Skills & Expertise
Education
- High SchoolBUHANG NATIONAL HIGH SCHOOL · 1998 — 2002
- Elementary SchoolMACABARI ELEMENTARY SCHOOL · 1992 — 1998
- UnderGrad - Comp SciADAMSON UNIVERSITY
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