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Mark A. from Philippines

Mark A.

Philippines 2-3 years
Open to offersNew to Platform
Languages
English
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About

Aldrich P. is a proficient Virtual Assistant and Customer Service Representative with substantial experience in digital marketing and client communication. He has expertly built and optimized sales funnels through ClickFunnels, enhancing lead generation and conversion rates. His adeptness in designing and developing landing pages and automated follow-up sequences highlights his technical prowess. With a solid track record in managing email marketing campaigns via ActiveCampaign and coordinating social media management across platforms like Facebook, Instagram, and LinkedIn, Aldrich excels in creating cohesive brand messaging. His background includes significant roles in healthcare billing support at Everise and patient service representation at Conifer Health Solutions, where Aldrich handled complex billing inquiries and insurance verifications, maintaining professionalism and empathy. Additionally, he provided technical support at VXI Global Solutions, assisting AT&T customers with connectivity and software troubleshooting. Aldrich holds undergraduate education in Dentistry from the University of the East – Manila.

Experience

  • Digital Marketing Virtual Assistant

    null · 2024 — 2026
    Developed and optimized sales funnels using ClickFunnels to enhance lead generation and customer conversion. Also designed landing pages, thank-you pages, and automated follow-up sequences. Managed email marketing campaigns via ActiveCampaign and assisted in social media management and content scheduling on Facebook, Instagram, and LinkedIn. Created digital marketing assets, including social media posts and email designs, while supporting administrative tasks and ensuring timely project delivery through workflow organization.
  • Customer Service Representative

    Everise · 2023 — 2024
    Assisted healthcare members regarding billing and payment issues, providing detailed explanations of payment options and coverage details. Focused on timely collections while maintaining empathy and professionalism in service.
  • Patient Service Representative

    Conifer Health Solutions · 2021 — 2023
    Clarified account balances and resolved payment issues by contacting patients. Explained insurance benefits, deductibles, copays, and coverage limitations while verifying insurance details for accurate account documentation under HIPAA guidelines.
  • Mobility Technical Support

    VXI Global Solutions · 2019 — 2021
    Provided Tier 1 and Tier 2 technical support for AT&T mobile customers, addressing issues related to connectivity, device configuration, and software troubleshooting. Offered clear, step-by-step guidance tailored to non-technical users.

Skills & Expertise

Education

  • Dentistry (Undergraduate)
    University of the East – Manila · 2018 — 2022
  • Senior High School
    International School of Asia and the Pacific – Cagayan Valley · 2016 — 2018

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