Mark J.
Mid-Level Merchandising and Data Analyst
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About
Mark J. is a dedicated and adaptable professional with extensive experience in customer service, risk analysis, merchandising, and transport management. Working in the motorcycle parts and accessories industry at VB-COM Trading, he serves as a Data Analyst, tracking sales trends and providing insightful reports to guide business decisions, while also managing merchandising and advertising tasks to enhance brand visibility. As a Content Creator for Meta, Shopee Philippines Inc., and Lazada E-Services, Mark develops engaging posts to increase audience engagement. His expertise in the logistics domain was demonstrated as a Transport Manager at J Land Trucking Services, where he optimized fleet operations and logistics coordination. His career began in customer service roles with companies like 247.ai Philippines and Sutherland, where he honed his skills in client support and service delivery. Mark holds a Bachelor of Science in Computer Engineering from Pangasinan State University. His key skills include Data Analysis, Communication, and Risk Analysis, underscoring his ability to manage diverse tasks effectively across various industries.
Experience
MERCHANDISER, DATA ANALYST & ADVERTISER
VB-COM Trading – Motorcycle Parts and Accessories · 2026 — PresentOrganized product displays to enhance sales and engage customers. Monitored sales trends and generated reports to inform business strategies. Developed promotional materials to elevate brand visibility.TRANSPORT MANAGER
J Land Trucking Services Sta. Maria, Bulacan · 2024 — 2026Managed vehicle operations to ensure timely deliveries. Scheduled transport routes for optimized efficiency. Supervised drivers and staff maintaining service standards.RISK ANALYST
Ubiquity Global Services Bench Tower, BGC, Taguig City · 2020 — 2023Evaluated financial transactions for indicators of fraud. Monitored compliance with company policies and standards. Investigated issues and executed corrective measures.CONTENT CREATOR
Meta, Shopee Philippines Inc., Lazada E-Services · 2022 — PresentProduced captivating social media content and product promotions. Engaged with audiences to strengthen online presence and interaction. Collaborated with platforms to improve marketing tactics.CUSTOMER SERVICE REPRESENTATIVE - 6 MONTHS (CONTRACTUAL)
247.ai Philippines McKinley West, Taguig City · 2019 — 2019Provided assistance to clients on inquiries and technical issues. Delivered solutions to enhance customer satisfaction. Maintained professional communication through various channels.SERVICE CREW (MARKETING)
Jollibee – Guadalupe (GenOne) · 2018 — 2019Supported marketing initiatives and sales campaigns. Offered quality service to improve the dining experience. Contributed to daily store operations.CUSTOMER SERVICE REPRESENTATIVE
Sutherland Tarlac City · 2017 — 2018Guided customers on using software products effectively. Handled client concerns with precision. Ensured prompt and efficient resolution of technical issues.SERVICE CREW (MARKETING)
Jollibee – Urdaneta Highway (SSA) · 2016 — 2017Assisted in sales promotion campaigns to drive revenue. Provided attentive service to guests ensuring customer care. Aided team members in daily operational tasks.CUSTOMER SERVICE REPRESENTATIVE
Sutherland Tarlac City · 2016 — 2016Handled customer inquiries with a focus on professionalism. Offered quick resolutions to client issues. Documented transactions accurately.MILK TEA MAKER & PIZZA VENDOR
Bubbatealicious & Alexa’s Pizza · 2014 — 2015Prepared beverages and pizzas consistently. Assisted customers with their orders ensuring satisfaction. Managed cash transactions smoothly.SERVICE CREW (DINING CREW)
Jollibee – Magic Mall Urdaneta (SSA, SPES) · 2013 — 2014Supported customers with their dining needs. Maintained cleanliness in the dining area. Collaborated with team members to uphold service quality.
Skills & Expertise
Education
- Bachelor of Science in Computer EngineeringPangasinan State University – Urdaneta Campus · 2013 — 2018
- Secondary EducationDon Ramon E. Costales Memorial National High School · 2009 — 2013
- Primary EducationVillasis I Central School Sped Center · 2004 — 2009
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