Mark D.
Mid-Level Bilingual Property Maintenance Coordinator
Open to offersNew to PlatformAbout
Mark D., a seasoned professional based in Metro Manila, Philippines, possesses over a decade of experience in sectors including bilingual customer service, property maintenance coordination, digital marketing, and administrative support. He has demonstrated proficiency in English and Spanish, facilitating communication and ensuring operational success. Mark excels in managing vendor relationships and coordinating property maintenance—crucial during his tenure at Elavate Realty, where he handled both routine and emergency services. In the digital marketing domain, he contributed to HarteHanks Philippines by executing campaigns across various platforms, utilizing analytics for performance optimization. Furthermore, Mark is adept in using CRM tools like Salesforce and Zendesk to enhance customer service as demonstrated during his roles at NorthStar Solutions and Cyber City Teleservices. His Bachelor’s degree in Secondary Education, majoring in Linguistics and Communication from Western Mindanao State University, underpins his linguistic capabilities. Essential tools in his repertoire include Appfolio, Buildium, and Monday.com, which he leverages for efficient operations and strategic planning.
Experience
Bilingual Maintenance Coordinator / Property Management Assistant
Elavate Realty · 2019 — 2025Coordinated routine and emergency property maintenance to maintain operational functionality. Managed vendor scheduling, negotiations, and follow-through to ensure services were timely and cost-efficient. Maintained service request logs, invoices, and other maintenance documentation accurately. Addressed tenant communications, troubleshooting, and conflict resolution. Organized meetings, prepared documents, and provided updates to support internal teams. Developed bilingual digital content for campaigns and client communications. Assessed performance metrics to enhance engagement and operational efficiency.Digital Marketing Specialist – Calls, Chats, & Email Campaigns
HarteHanks Philippines · 2017 — 2019Executed marketing campaigns across social media, email, and web platforms. Worked with design, content, and strategy teams to ensure consistent brand messaging. Used analytics tools to evaluate campaign performance and optimize for conversions. Coordinated client communication and meetings to facilitate campaign execution.Bilingual Customer Service Representative
NorthStar Solutions Inc. · 2015 — 2017Provided customer support in English and Spanish, addressing inquiries and processing transactions. Translated product information and documentation for Spanish-speaking customers. Ensured accurate order handling, returns, and exchanges while maintaining high service quality.Bilingual Third-Party Collection Agent
Cyber City Teleservices (iQor) · 2013 — 2014Conducted outbound collection communication for delinquent accounts. Negotiated payment arrangements following collection guidelines. Updated account records, tracked payments, and supported dispute resolution.
Skills & Expertise
Education
- Bachelor of Science in Secondary Education, Major in Linguistics and CommunicationWestern Mindanao State University · 2009 — 2014