Mark J.

Mark J. is a seasoned customer service and sales professional with over seven years of experience in the Philippine BPO industry, focusing on retail, telecommunications, and technology support. He has delivered high-quality support as a Customer Service Representative for The Results Companies and Concentrix, efficiently managing inquiries, processing transactions, and ensuring customer satisfaction. As a Sales Representative at VXI Inc and Movate, Mark developed expertise in B2C and B2B sales, engaging with clients in the US telco sector, prospecting, negotiating, and closing deals while tailoring solutions to diverse businesses. At Datamatics, he supported computer-based exam candidates, applying advanced technical troubleshooting and system diagnostics. Mark effectively leverages tools such as Salesforce, Zendesk, and MS Tools, combining them with strong organizational and communication skills to enhance business operations.