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Mark J. — Senior Remote Sales and Customer Service Specialist from Philippines

Mark J.

Senior Remote Sales and Customer Service Specialist

Philippines 6+ years 1500 - 2000 USD per month
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Mark J. F., based in Sto. Tomas, Batangas, Philippines, brings nearly 8 years of experience in the BPO and remote work sectors. With expertise in sales, outbound calling, lead generation, and virtual assistance, he has collaborated with international clients across diverse markets including the US, UK, Australia, Canada, and Asia. Mark's industry experience spans from travel and real estate to digital marketing, pharmaceuticals, and AI/trading solutions. At KP Project, he achieved sales targets through effective lead qualifications for Canadian business loans. His tenure at an AI-powered trading company saw him manage CRMs like GoHighLevel and support client follow-ups. Mark has also excelled as a sales representative for Think SME, surpassing sales targets with his strategic outreach efforts. His work at RxTro involved enhancing client retention and satisfaction. Mark possesses a strong command over CRM platforms such as Salesforce and HubSpot, showcasing his organizational prowess and detailed-oriented skill set in various virtual assistant roles. His academic background includes graduating from Tinurik National High School, where he was recognized with an Athlete Award.

Experience

  • Sales Representative

    KP Project · 2025 — 2025
    Managed outbound sales and qualified leads for a business loan campaign aimed at business owners in Canada, verifying company revenue and owner details while engaging in discussions about loan eligibility.

  • Virtual Assistant

    AI-Powered Trading Solutions Company · 2025 — 2025
    Delivered administrative and client support for an AI-driven trading solutions firm, overseeing calendar management, CRM updates (GoHighLevel), sales tracking, and document processing while facilitating daily operations.

  • Sales Representative

    Think SME · 2025 — 2025
    Executed 200 outbound sales calls daily to small and medium-sized businesses, achieving significant monthly targets through effective follow-ups and customized financing solutions, while maintaining precise CRM records.

  • Virtual Assistant

    Sovereign Soul · 2024 — 2024
    Oversaw email management and response to inquiries, scheduled appointments, organized digital files, and prepared reports and presentations, ensuring efficient support for client communications.

  • Client Success Representative

    RxTro · 2024 — 2024
    Handled client accounts to foster engagement and retention, implementing proactive follow-ups and regular satisfaction check-ins to enhance client relationships.

  • Customer Service Representative

    RxTro · 2020 — 2024
    Managed up to 300 outbound calls daily to assist customers with inquiries and account support, maintaining a high customer satisfaction rate through effective issue resolution.

  • Lead Generation / Appointment Setter

    Real Estate & Digital Marketing Campaigns · 2019 — 2020
    Conducted outbound lead generation and appointment setting for real estate and digital marketing campaigns, qualifying potential sellers and maintaining lead records with effective communication.

  • Appointment Setter

    Travel Agency Campaign · 2018 — 2019
    Executed outbound calls to promote a new travel agency, engaging residential leads in the United States about travel services and coordinating appointments for product presentations.

Skills & Expertise

Digital MarketingSalesMarketing Automation Expert

Education

  • Secondary Level
    Tinurik National High School · — — 2011