Marlon A.
Senior Inside Sales Representative
Open to offersNew to PlatformAbout
Marlon A. is a seasoned Inside Sales Representative with over eight years of experience in outbound prospecting and cold calling within the BPO and remote work environments. Based in the Philippines, he excels at generating qualified leads and booking appointments, consistently achieving performance targets. He has demonstrated proficiency in CRM pipeline management and multi-channel outreach, employing tools like HubSpot and Zoho to enhance lead conversion and customer retention. Marlon has honed his skills through various roles, including at Brilliant Tribe and Enlighten Sauna, where he applied his expertise in sales closing, appointment setting, and upselling. His experience extends to working with e-commerce platforms like Shopify and managing high volumes of sales inquiries. Marlon holds a Bachelor of Science in Hotel & Restaurant Management and has pursued additional training in virtual assistance and graphic design.
Experience
Inside Sales Representative (Outbound)
Brilliant Tribe · 2025 — 2025Conducted daily cold calls to generate business opportunities and booked qualified appointments for the sales team. Maintained a follow-up system through CRM to improve lead conversion rates and executed outreach across multiple channels including calls, email, and SMS.Sales & Customer Service Representative
Enlighten Sauna · 2024 — 2025Converted inquiries into sales using consultative selling techniques and closed deals tailored to customer needs. Managed upselling strategies to enhance order value and maintained communication through Zoho CRM, email, and SMS.Hotel Reservations Agent (Seasonal Contract)
IHG · 2025 — 2025Managed high-volume inbound calls to convert booking inquiries into reservations, upselling room upgrades and packages to enhance revenue per booking. Provided accurate information regarding hotel offerings to assist customer decision-making.Sales & Customer Service Representative
LTVPlus · 2024 — 2024Handled a high volume of inbound and outbound communications via phone, email, and chat while assisting in lead conversion and sales support for e-commerce clients. Ensured customer satisfaction and documented orders accurately in CRM.E-Commerce Sales Representative
Supply Chimp · 2022 — 2023Managed inbound sales inquiries, converting leads into completed orders and creating precise quotes for clients. Coordinated with vendors to fulfill orders and actively updated the CRM with customer interactions.E-Commerce Sales Representative
CafeLast · 2021 — 2022Handled customer inquiries and processed orders through various channels while ensuring consistent follow-ups to promote repeat business and customer retention. Coordinated logistics and updated suppliers on delivery timelines.
Skills & Expertise
Education
- Bachelor of Science in Hotel & Restaurant ManagementTTMIST
- AB English (Undergraduate)Christ The King College